Frequently Asked Questions

Standard, noncustom orders are normally processed within two business days. During sales, holidays, launches, events, or other high-volume periods, processing may require up to three business days. Custom, personalized, and wholesale orders follow the timeline provided with the order or quote.

Yes. Our home-fragrance products are hand-poured in small batches in North Carolina. Small-batch production supports closer quality checks and can create slight handcrafted variation.

Contact us as soon as possible. Changes or cancellations cannot be guaranteed once production, personalization, fulfillment, packaging, or shipment begins. Include your order number and the exact change requested.

Yes. Browse candles, wax melts, tealights and votives, decorative candles, or home-fragrance essentials.

Delivery typically takes two to five business days after carrier acceptance. Carrier delays, severe weather, holidays, and destination conditions can affect transit time.

Yes. Tracking is sent by email when the order ships. Allow the carrier time to complete its first scan before expecting movement to appear.

Contact Phoenix Crafted within 48 hours of confirmed delivery when an order arrives damaged, severely melted, incomplete, defective, or incorrect. Include your order number and clear photos of the affected product, shipping box, interior packaging, and shipping label when requested.

The first burn helps establish future melt-pool behavior. Let the candle develop a stable melt pool while remaining within the product-specific maximum session guidance. Never leave a burning candle unattended.

Follow the care instructions for the exact candle. Many cotton wicks use a trim near 1/4 inch, while wooden wicks generally require a shorter trim. Remove loose char or debris only after the candle has cooled and avoid overtrimming.

Follow the product-specific maximum session length on the label, product listing, or included care instructions. Extinguish the candle sooner if the flame becomes unstable, persistent smoke develops, the vessel becomes unusually hot, or the candle otherwise appears unsafe.

Wood wicks can provide a wider visual flame and subtle crackle, while cotton wicks generally offer a quieter traditional flame. They require different trimming and care, so follow the instructions for the exact candle.

Follow the stop-use point provided for the exact vessel. Stop earlier if the vessel is cracked, chipped, leaking, unusually hot, or otherwise unsafe. Do not continue using a candle after its product-specific stop-use point has been reached.

Place it on a stable, generously sized heat-safe tray. Sculptural wax can soften and create natural runoff. Remove loose decorative material near the flame and monitor it continuously. Follow the care instructions supplied with the exact design.

Begin with a small amount and add more only when needed. Never exceed the wax capacity recommended by the warmer manufacturer, and use the exact product guidance when provided.

Fragrance duration varies by fragrance, warmer temperature, room size, airflow, portion size, and personal perception. Use the estimate on the exact product page when one is provided, and replace the wax when it no longer releases a noticeable scent.

No. Use wax melts by themselves in an approved wax warmer. Adding water, fragrance oil, or other materials can create unsafe splattering, overflow, or overheating.

Replace it when it no longer gives the fragrance level you want. Wax can remain in the dish after the fragrance fades because a warmer releases fragrance without consuming wax like a flame does.

Yes, provided the total amount stays within the warmer manufacturer’s capacity. Begin with small portions and use compatible fragrance families so the balance can be adjusted gradually.

Our standard candles use a coconut-soy and beeswax blend. Coconut wax supports fragrance performance and a creamy finish, soy contributes balance and body, and beeswax adds firmness and heat stability. Materials and formulation details can vary by product, so review the individual product page for the exact item you are considering.

We do not describe our candles as non-toxic, toxin-free, or chemical-free. We do not hold independent emissions testing that would support an unqualified safety claim for people or the environment. Instead, we document the specific choices we make: a coconut-soy and beeswax blend, phthalate-free and paraben-free fragrance oils, no added synthetic dyes, and carefully matched cotton or wooden wicks.

We use “clean burning” only to describe a well-managed candle system: a wick matched to the vessel and wax, a trimmed wick, an undisturbed flame, and an appropriate burn session. It is not a promise that a candle is soot-free, emission-free, or safe for every person, pet, or setting.

No. No burning candle is soot-free. Visible smoke or residue can increase when a wick is too long or mushroomed, the flame is exposed to drafts, debris enters the melt pool, or a burn session runs too long. If persistent smoke develops, extinguish the candle, let it cool completely, follow the care directions for the exact product, and do not relight it until the issue is addressed.

We do not make a health comparison between our blend and paraffin candles. We chose coconut wax, soy wax, and beeswax for the performance, handling, and finished character we want in a Phoenix Crafted candle—not because we have evidence to make a health claim. Candle performance also depends on wick selection, fragrance, vessel, room conditions, and care.

No scented product can be described as universally safe for every animal or person. Use any open flame with appropriate precautions: keep it away from children, pets, drafts, and flammable materials; ventilate the space appropriately; never leave a burning candle unattended; and prevent ingestion or direct contact with hot wax. For an individual health, respiratory, or pet-sensitivity concern, ask the relevant qualified professional.

Yes. Phoenix Crafted fragrance oils are phthalate-free and paraben-free. Product pages remain the best place to confirm the current fragrance, materials, format, and care details for a particular item.

Cotton wicks generally provide a quieter, traditional flame. Wooden wicks can offer a wider visual flame and subtle crackle. Neither wick is inherently cleaner, safer, longer-lasting, or stronger. Each product has its own care instructions; trim and maintain the selected wick as directed.

No wax blend can guarantee identical performance in every room or burn. Let the first melt pool develop toward the vessel edges without exceeding the product’s burn-time guidance, trim the wick as directed, and keep the candle away from drafts. Perceived fragrance strength can vary with the scent profile, selected size, room dimensions, airflow, ceiling height, furnishings, and burn conditions.

Eligible Phoenix Crafted candles, wax melts, tealights, and votives may qualify for one approved fragrance exchange when the original scent is not the right fit. Contact Phoenix Crafted within 14 days of confirmed delivery and receive approval before returning the product. Eligibility, permitted use, condition, replacement availability, and return-shipping terms are explained on the Shipping & Scent Swap page.

Start with fragrance families and notes you already enjoy, then consider room, season, mood, sweetness, freshness, warmth, and desired strength. Product pages include notes and fragrance-profile information for comparison.

A fragrance family groups scents by dominant character, such as floral, woody, amber, fresh and aquatic, citrus, fruity, green and herbal, gourmand, or smoky and earthy. Many fragrances cross more than one family.

Cold throw is the fragrance noticed from an unlit candle. Hot throw is the fragrance released while the candle burns and the wax is warm. Wax-melt performance is influenced by warmer temperature and exposed melt-pool area.

Fresh, citrus, green, and herbal profiles often suit kitchens and workspaces. Soft florals, woods, amber, and musk-style profiles can work well in bedrooms. Living rooms can support a wider range. Personal preference, room size, and airflow matter.

Explore our guides to floral, woody, amber, fresh and aquatic, citrus, fruity, green and herbal, and smoky and earthy scents.

Yes. Browse curated gift bundles or choose a digital gift card when the recipient prefers to select their own fragrance or artwork.

Yes. Phoenix Crafted offers full custom personalization. Projects can be developed around the recipient or occasion, fragrance direction, product format, wording, labels, packaging, presentation, quantities, and other project details. Pricing, production timing, material availability, and final specifications are confirmed through the custom-order process.

Yes. Phoenix Crafted creates fully personalized projects for weddings, events, client gifts, employee gifts, hospitality, business needs, memorials, celebrations, and personal milestones. Share the quantity, event or delivery date, fragrance direction, product format, wording, label needs, packaging, presentation, budget, and shipping or pickup plan.

Wholesale and private-label availability is evaluated case by case based on product type, volume, compliance requirements, lead time, and studio capacity. Nothing is confirmed until written scope and terms are provided.

No. Artwork in the completed-art collection is hand-finished, not a DIY kit. Each listing identifies dimensions, orientation, subject, frame status, and availability.

Most listings represent one individually completed work. Some offer more than one hand-completed version and note that slight variation can occur. The product listing is the controlling source.

It depends on the artwork. Some pieces arrive framed and ready to display, while others are sold unframed. The listing states the frame status and dimensions.

Yes. Include the artwork dimensions, preferred wood or finish, display orientation, and deadline when submitting a custom solid-wood framing request.

Display it indoors away from moisture, prolonged sunlight, excessive heat, and high humidity. Dust gently with a dry microfiber cloth or soft brush. Do not apply liquid cleaner directly to the resin surface.