Privacy Policy

Phoenix Crafted ("we", "us", "our", or "I") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and your rights regarding your information.

Effective Date: June 11, 2026
Website: phoenix-crafted.com
Contact: Phoenix@Phoenix-Crafted.com

1. Information We Collect

When you visit our site or place an order, we may collect the following:

Information You Provide

• Contact information: Name, email address, phone number, billing/shipping address

• Payment information: Credit card details (processed securely via Shopify Payments — we do not store full card numbers)

• Account information: If you create an account, your login credentials

• Order information: Products purchased, order history, custom order specifications

• Communications: Messages you send via email, contact form, or social media

Information Collected Automatically

• Device & browser data: IP address, browser type, operating system, referring URLs

• Usage data: Pages visited, time on site, clicks, and navigation patterns

• Cookies & tracking technologies: See Section 6 below

Information from Third Parties

• Social media: If you interact with us via Facebook, Instagram, or other platforms, we may receive limited profile information per that platform's settings

• Analytics providers: Aggregated, anonymized data from Google Analytics and similar services

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (including shipping and customer support)

• Send order confirmations, shipping notifications, and tracking updates

• Send marketing emails and promotional offers (only if you've opted in) via Klaviyo

• Respond to your questions, comments, and support requests

• Improve our website, products, and customer experience

• Detect and prevent fraud, abuse, or security incidents

• Comply with legal obligations (tax, accounting, regulatory)

• Personalize your shopping experience and product recommendations

3. How We Share Your Information

I do not sell your personal information. I share it only with trusted service providers who help me run the business:

Each of these providers is contractually required to safeguard your information and use it only for the services we've engaged them to perform.

I may also disclose information when legally required (e.g., subpoena, court order) or when necessary to protect the rights, property, or safety of Phoenix Crafted, our customers, or others.

4. Email Marketing

If you sign up for our email list (via checkout, popup, or contact form), we'll send occasional emails about new products, sales, restocks, and behind-the-scenes content. You can unsubscribe at any time by clicking the unsubscribe link in any email or by emailing Phoenix@Phoenix-Crafted.com.

We do not share your email address with third parties for their marketing purposes.

5. Data Retention

I retain personal information for as long as needed to:

• Fulfill the purposes outlined in this policy

• Comply with tax, accounting, and legal obligations (typically 7 years for order records)

• Resolve disputes and enforce agreements

If you'd like your data deleted, see Section 8 below.

6. Cookies & Tracking Technologies

Our site uses cookies and similar technologies to improve your experience.

Types of cookies we use:

• Essential cookies: Required for site functionality (cart, checkout, login)

• Analytics cookies: Help us understand how visitors use the site (Google Analytics)

• Marketing cookies: Used to deliver relevant ads (Meta Pixel, Google Ads)

You can disable cookies in your browser settings, but some site features may not work properly without them. Most browsers allow you to manage cookie preferences per-site.

7. Children's Privacy

Phoenix Crafted is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please email Phoenix@Phoenix-Crafted.com and we will delete it promptly.

8. Your Privacy Rights

Depending on where you live, you may have the following rights:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate information

• Deletion: Request that we delete your personal information

• Opt-out: Unsubscribe from marketing emails or opt out of certain data uses

• Portability: Request a copy of your data in a portable format

• Restriction: Request that we limit how we process your data

To exercise any of these rights, email Phoenix@Phoenix-Crafted.com with the subject line "Privacy Request." We'll respond within 30 days.

California Residents (CCPA/CPRA)

California residents have additional rights, including the right to know what categories of personal information we collect and to opt out of the "sale" of personal information. As noted above, we do not sell your personal information.

European Union & UK Residents (GDPR/UK GDPR)

EU and UK residents have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing is generally contract performance (fulfilling your order) or consent (marketing emails). You may lodge a complaint with your local data protection authority.

9. International Data Transfers

Phoenix Crafted operates from the United States. If you're shopping from outside the U.S., your information will be transferred to and processed in the U.S. By using our site, you consent to this transfer.

10. Data Security

I take reasonable steps to protect your information, including:

• Secure HTTPS encryption on all pages

• Payment processing handled by PCI-compliant providers (Shopify Payments)

• Limited access to personal data within the business

• Regular software and security updates

That said, no method of online transmission is 100% secure. If you believe your information has been compromised, contact me immediately.

11. Third-Party Links

This site may contain links to third-party sites (social media, blog references, partner sites). I am not responsible for the privacy practices of those sites — please review their privacy policies separately.

12. Changes to This Privacy Policy

I may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the most recent revision. For significant changes, I'll notify customers via email or a notice on the site.

13. Contact

Questions about this Privacy Policy, your data, or to exercise your rights:

📧 Email: Phoenix@Phoenix-Crafted.com
📞 Phone: (336)501-4286
🌐 Contact Form: phoenix-crafted.com/pages/contact

Mailing Address: Phoenix Crafted, 4616 Beth Rd. Greensboro, NC, USA 27406

— Phoenix Crafted

Last Updated: June 11, 2026