Refund policy

Phoenix Crafted

At Phoenix Crafted, we take pride in offering high-quality, handcrafted products including all-natural hand-poured candles, decorative candles, wax melts, and diamond paintings. Each item is carefully made with attention to detail, and we want you to love your purchase.

Returns
Due to the handmade and personal nature of our products, we only accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging

  • Return requests must be made within 14 days of delivery

  • Proof of purchase is required

Please note that custom or personalized items cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item and packaging

We will gladly offer a replacement or full refund at no additional cost.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved:

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

Non-Refundable Items

  • Used or partially used candles or wax melts

  • Custom or made-to-order items (unless faulty)

  • Sale or clearance items

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or damaged

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Cancellations
Orders may be canceled within 12 hours of purchase. After this time, your order may already be in production and cannot be canceled.

Contact Us
For any questions or concerns regarding your order, please get in touch with us at:
[Phoenix@Phoenix-Crafted.com]

Or call us at: (336)298-2133

You can start or manage a return here: https://account.phoenix-crafted.com

Thank you for supporting Phoenix Crafted — where every piece is made with care and creativity.