THE CANDLE CARE TROUBLESHOOTING GUIDE

Candle Burn Troubleshooting Hub

Identify common candle issues safely. Begin only after extinguishing the flame and allowing the wax and vessel to cool.

BEFORE YOU TROUBLESHOOT

Safety first. Beautiful burns follow.

Extinguish a candle before troubleshooting it. Allow the wax and vessel to cool, then check the label, wick, drafts, debris, vessel condition, and session length.

FIND THE RIGHT ANSWER

Common candle issues

Find focused guidance on candle performance, wick behavior, fragrance strength, and care. Always follow the instructions for your specific candle.

Lit candle with wick-care tools and a candle-care instruction graphic 01 · COMMON BURN ISSUES Tunneling, weak flames, mushrooming, soot, and cosmetic wax changes Read the guide Two lit candles illustrating wood and cotton wick designs 02 · WICK BEHAVIOR Wood- and cotton-wick troubleshooting Read the guide Unlit and lit candles illustrating cold and hot fragrance throw 03 · FRAGRANCE EXPERIENCE Cold throw, hot throw, and perceived strength Read the guide Candle burn-time guide comparing candle formats and sizes 04 · CANDLE SIZE & ROOM FIT Candle size and room fit Read the guide Lit Phoenix Crafted candle resting on a protected surface in a warm interior 05 · CARE INSTRUCTIONS Official candle-care instructions Read the guide

IMPORTANT SAFETY GUIDANCE

Do not improvise with heat

Do not add oil, pour hot wax, use an oven or heat gun, or wrap a burning candle in foil. Stop use immediately for cracked glass, leaking wax, persistent smoke, unsafe heat, or an unstable flame.

WE'RE HERE TO HELP

Get help

Use the contact page with the product name, vessel, wick behavior, and photographs. Browse current candles.