Candle Burn Troubleshooting Hub

Extinguish a candle before troubleshooting it. Allow the wax and vessel to cool, then check the label, wick, drafts, debris, vessel condition, and session length.

Common issues

• Tunneling, weak flames, mushrooming, soot, and cosmetic wax changes
• Wood- and cotton-wick troubleshooting
• Cold throw, hot throw, and perceived strength
• Candle size and room fit
• Official candle-care instructions

Do not improvise with heat

Do not add oil, pour hot wax, use an oven or heat gun, or wrap a burning candle in foil. Stop use immediately for cracked glass, leaking wax, persistent smoke, unsafe heat, or an unstable flame.

Get help

Use the contact page with the product name, vessel, wick behavior, and photographs. Browse current candles.