Happy Snail Oil Burner and Wax Warmer

Phoenix Crafted accessories are selected to complement your candle and home-fragrance experience. This collection may include wax warmers, candle-care tools, lighters, trays, storage pieces, gift accessories and other functional home-fragrance products.

Because materials, dimensions and operating requirements vary by product, always review the individual product listing and any instructions included with your item.

---

What Is Included

Your order includes the product and components specifically identified on the individual product page.

Depending on the item, this may include:

• The primary accessory
• Removable dishes or trays
• Power cords or adapters
• Bulbs or heating components
• Lids, handles or storage components
• Operating instructions
• Gift packaging or display materials

Decorative items shown in product photographs are not included unless they are specifically listed in the product description.

---

Materials and Finish

Accessory materials vary by product and may include:

• Metal
• Ceramic
• Glass
• Wood
• Silicone
• Plastic or composite materials
• Electrical components
• Painted, plated, glazed or stained finishes

Review the product description for material details specific to the item you are purchasing.

Natural and Manufactured Variations

Minor variations may occur between individual accessories. Depending on the material and manufacturing process, these may include:

• Slight differences in color or finish
• Variation in wood grain or stain absorption
• Small glaze or surface variations in ceramic pieces
• Minor texture differences
• Slight variations in dimensions
• Small marks associated with handmade or manufactured finishes

These variations do not normally affect the safe function of the product.

---

Product Categories

Wax Warmers

Wax warmers are designed to gently heat scented wax and release fragrance without using a candle wick.

Depending on the product, a warmer may operate using:

• An electric warming plate
• A removable warming dish
• A light bulb or replacement bulb
• An approved tealight candle

Use only as directed by the warmer manufacturer. Do not use a warmer for purposes other than those stated in its instructions.

Candle-Care Tools

Candle-care tools may include wick trimmers, candle snuffers, wick dippers and accessory trays.

These tools are intended to help maintain candles and safely manage the flame. They should be used only by adults and kept away from children.

Lighters

Lighters may be rechargeable, refillable or designed for extended reach, depending on the product.

Fuel, charging equipment or other components are included only when specifically stated on the product page.

Lighters must be handled responsibly and stored securely away from children, heat and open flames.

Trays and Decorative Holders

Trays and holders are intended to help organize or display candles and accessories.

Unless the product is specifically described as heat resistant, do not assume that it protects furniture from heat, melted wax or flame.

Storage Accessories

Storage pieces may be designed for wax melts, candle-care tools, tealights or other small accessories.

Keep scented products in their original packaging or confirm that the storage material is appropriate for contact with wax and fragrance oils.

Gift Accessories

Gift accessories may include boxes, bags, wrapping materials, decorative packaging and presentation pieces.

Some gift accessories may require assembly and may not be suitable for direct contact with flame, hot wax or heated vessels.

---

Dimensions and Compatibility

Review the measurements listed on the individual product page before ordering.

Compatibility may depend on:

• Candle diameter
• Vessel height
• Wax-warmer dish capacity
• Bulb type or wattage
• Electrical outlet type
• Tool length and opening size
• Storage dimensions

Phoenix Crafted cannot guarantee compatibility with products not specifically identified in the listing.

---

Electrical Accessories

Electrical accessories should be used only with the voltage, bulb, adapter and power requirements specified by the manufacturer.

• Inspect the cord and plug before each use.
• Do not use an accessory with exposed wiring or a damaged cord.
• Keep electrical accessories away from water.
• Do not use extension cords unless permitted by the manufacturer.
• Do not modify electrical components.

Discontinue use immediately if the product overheats, sparks, produces an unusual odor or functions unexpectedly.

---

Color and Screen Disclaimer

We make every effort to display product colors accurately. Actual colors may vary slightly because of lighting, photography, screen settings and natural material differences.

---

Questions Before Ordering?

Email Phoenix@Phoenix-Crafted.com with the product name and any compatibility, sizing or material questions.

Proper care helps keep your Phoenix Crafted accessories clean, functional and safe to use.

These are general instructions for our accessory collection. Always follow the product-specific directions and manufacturer instructions included with your item.

---

Before First Use

• Remove all packaging and protective materials.
• Inspect the accessory for cracks, chips, loose parts or shipping damage.
• Confirm that all listed components are included.
• Read all product and manufacturer instructions.
• Place the item on a stable surface before using it.

Do not use an accessory that appears damaged, incomplete or unsafe.

---

Wax Warmer Instructions

Before use

• Place the warmer on a flat, stable and heat-resistant surface.
• Keep it away from children, pets, water and flammable materials.
• Confirm that the warming dish is clean and dry.
• Do not exceed the wax capacity stated by the manufacturer.

Adding wax

• Begin with one small cube or piece of wax.
• Add more only after the first portion has melted.
• Never add water, fragrance oil or another liquid to the warming dish.
• Do not place wax directly on an exposed electrical component.

During use

• Do not leave an operating warmer unattended.
• Do not move the warmer while the wax is hot or liquid.
• Keep the cord away from walkways and heated surfaces.
• Do not touch the warmer dish or heating area while hot.

After use

• Turn off and unplug electric warmers.
• Extinguish the tealight in approved tealight warmers.
• Allow the warmer and wax to cool completely before handling.

Cleaning a Wax Warmer

Cold removal method

1. Turn off and unplug the warmer.
2. Allow the wax to cool and harden completely.
3. Gently lift the wax from the dish.
4. Wipe away remaining residue with a soft paper towel or cloth.

Warm removal method

1. Warm the wax only until the bottom begins to loosen.
2. Turn off and unplug the warmer.
3. Carefully remove the loosened wax.
4. Wipe the dish clean after it has cooled enough to handle safely.

Never pour melted wax into a sink, toilet or household drain.

Do not submerge an electrical warmer in water.

---

Wick Trimmer Care

Use wick trimmers only after the candle and wick have cooled completely.

1. Open the trimmer and position the blades near the top of the wick.
2. Trim cotton wicks to approximately 1/4 inch.
3. Trim wooden wicks to approximately 1/8 inch.
4. Remove the trimmed wick material from the candle.

After use, wipe the trimmer with a soft, dry cloth.

For stubborn soot, use a slightly damp cloth and dry the tool immediately. Do not soak metal tools or leave them wet.

---

Candle Snuffer Instructions

1. Position the snuffer bell over the candle flame.
2. Lower it carefully until the flame is fully covered.
3. Hold it in place until the flame is extinguished.
4. Lift the snuffer away carefully.

Allow the snuffer to cool before cleaning or storing it.

Do not press the snuffer into melted wax.

---

Wick Dipper Instructions

1. Use the hooked end to gently bend the lit wick into the melted wax.
2. Once the flame is extinguished, immediately lift and straighten the wick.
3. Center the wick before the wax begins to harden.

Use caution when working near melted wax and flame.

Do not leave the wick submerged in wax.

---

Lighter Instructions and Care

Follow all instructions supplied with the specific lighter.

General use

• Keep your face, hair and clothing away from the ignition area.
• Point the lighter away from people and pets.
• Do not ignite near spilled fuel or other flammable substances.
• Allow the lighter to cool after extended use.
• Engage any safety lock after use.

Rechargeable lighters

• Use only the recommended charging cable and power source.
• Do not use the lighter while it is charging.
• Do not expose it to water or extreme heat.
• Unplug it after charging is complete.

Refillable lighters

• Use only the fuel type specified by the manufacturer.
• Refill in a ventilated area away from flame or sparks.
• Allow any spilled fuel to evaporate fully before ignition.

Store all lighters securely away from children.

---

Trays and Decorative Holders

• Place trays and holders on a level surface.
• Do not overload them.
• Wipe spills promptly.
• Do not place hot vessels on surfaces not rated for heat.
• Keep painted and wooden surfaces away from standing water.

A decorative tray does not replace a properly rated heat-resistant surface unless the product description explicitly states otherwise.

---

Wood Accessory Care

• Dust with a soft, dry cloth.
• Wipe small spills promptly.
• Do not soak or submerge wood products.
• Keep away from prolonged moisture and direct heat.
• Avoid abrasive cleaners and harsh chemicals.
• Do not place unfinished wood in a dishwasher.

Natural wood may change slightly in color over time.

---

Metal Accessory Care

• Wipe with a soft, dry or slightly damp cloth.
• Dry immediately after cleaning.
• Avoid abrasive pads and harsh chemical cleaners.
• Remove wax or soot gently.
• Store in a dry area to reduce tarnishing or corrosion.

---

Ceramic and Glass Accessory Care

• Handle carefully to prevent chips or cracks.
• Allow heated items to cool before cleaning.
• Avoid sudden temperature changes.
• Do not use cracked or damaged pieces.
• Hand wash unless the product is specifically marked dishwasher safe.

Do not place hot ceramic or glass directly into cold water.

---

Storage

• Store accessories in a clean, dry location.
• Keep tools away from children and pets.
• Do not wrap electrical cords tightly around warmers.
• Keep lighters away from heat and direct sunlight.
• Store removable warmer dishes separately when needed to prevent breakage.

---

When to Discontinue Use

Stop using an accessory if you notice:

• Cracks, chips or broken components
• Loose electrical connections
• Exposed or frayed wiring
• Unusual overheating
• Sparks, smoke or a burning odor
• A damaged plug or power cord
• A lighter that leaks or ignites unexpectedly
• Instability that could cause tipping

Do not attempt to repair electrical accessories unless the manufacturer specifically provides safe repair instructions.

---

Important Safety Reminders

• Read all instructions before use.
• Never leave heated or electrical accessories unattended.
• Keep accessories away from children and pets.
• Keep electrical products away from water.
• Do not use damaged products.
• Do not modify the accessory or its electrical components.
• Use the product only for its intended purpose.

---

Need Help?

Email Phoenix@Phoenix-Crafted.com with the product name, your order number and a description of your question or concern.

This policy applies to candle-care tools, lighters, wax warmers, storage items, gift accessories and other non-wax accessories sold by Phoenix Crafted.

Order Processing

Accessories may ship with handmade products or in a separate package, depending on product availability and fulfillment requirements.

You will receive tracking information when the order or shipment has been transferred to the carrier.

Shipping

Available shipping methods and estimated delivery times are displayed at checkout.

Carrier delays, weather conditions, holidays and other circumstances outside our control may affect delivery time.

Free Shipping

Complimentary standard U.S. shipping is available on qualifying orders of $50 or more after discounts and before taxes.

Address Changes

Email Phoenix@Phoenix-Crafted.com immediately if an address needs to be corrected. We cannot guarantee changes after an order enters processing or ships.

Damaged, Defective or Incorrect Accessories

Contact us within 48 hours of delivery if an accessory arrives damaged, appears defective or is not the item ordered.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging and shipping box
• A short video when needed to demonstrate a functional issue

Do not discard the product or packaging until the claim has been reviewed.

Returns

Unused standard accessories may be considered for return when requested within 14 days of delivery.

To qualify, the product must be:

• Unused
• Clean and undamaged
• Complete with all components
• In its original packaging
• In resalable condition

Product-Specific Conditions

Candle-care tools

Wick trimmers, snuffers, wick dippers and trays must be unused and free from wax, soot, scratches or residue.

Lighters

Lighters must be unused and returned with all original components and packaging. Products that have been filled, charged, ignited or otherwise used may not qualify for return.

Wax warmers

Wax warmers must be unused, clean and returned with the cord, bulb, dish, instructions and original packaging.

A warmer that has been heated, used with wax or exposed to fragrance residue may not qualify for return unless it is defective.

Gift packaging and decorative accessories

Gift boxes, bags, wrapping materials and decorative packaging must be unused and unassembled unless they arrived damaged or incorrect.

Nonreturnable Accessories

• Used candle-care tools
• Used or filled lighters
• Wax warmers containing wax or fragrance residue
• Personalized or custom accessories
• Gift cards
• Clearance or final-sale products
• Products damaged through misuse or improper care

Manufacturer Warranties

Some third-party accessories may include a separate manufacturer warranty. When applicable, warranty information included with the product may provide additional coverage beyond the Phoenix Crafted return period.

Return Shipping

Customers are responsible for return shipping unless the product arrived damaged, defective or incorrect.

Use a trackable shipping method and package the item securely. Phoenix Crafted is not responsible for returns lost or damaged in transit.

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Original shipping charges are not refundable unless the order arrived damaged, defective or incorrect.

Contact Us

Email Phoenix@Phoenix-Crafted.com and include your order number.

Use & care: Follow the instructions on this product page and any manufacturer directions supplied with the exact accessory. Confirm compatibility before use where applicable.

Returns and order issues: Review the return and refund policy. For damaged, incomplete, defective, or incorrect orders, contact Phoenix Crafted within the stated policy timeframe.