Phoenix Crafted tealights and votives are hand-poured in small batches for easy scent sampling, gifting and smaller-space fragrance.

They offer a compact way to enjoy Phoenix Crafted fragrances without committing to a full-size candle.

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What You Receive

Your order includes the quantity and format listed on the individual product page.

Depending on the product, you may receive:

• Individual tealights
• Multi-piece tealight sets
• Individual votives
• Coordinated fragrance sets
• Discovery or sampler collections
• Seasonal or limited-edition assortments

Decorative accessories shown in product photographs are not included unless specifically stated in the listing.

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Wax Blend

Our standard tealights and votives are made with a coconut soy and beeswax blend and carefully selected candle-safe fragrance oils.

This blend is chosen to support a smooth appearance, even burn and pleasant fragrance performance when used correctly.

Please note: Because the wax blend contains beeswax, these products are not considered vegan.

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Tealights

Tealights are small candles poured into heat-safe cups. They are ideal for:

• Sampling a new fragrance
• Small bathrooms and powder rooms
• Desks and reading areas
• Table settings
• Gift sets
• Using in approved tealight holders

Tealights should always remain inside their original cup while burning.

Approximate tealight burn time

Burn time varies by wax weight, wick, fragrance and environment. The estimated burn time for each set is listed on the product page when available.

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Votives

Votives are larger than tealights and are designed to liquefy as they burn.

For proper performance, votives must be burned inside a close-fitting, heat-safe votive holder.

A properly sized holder supports the melt pool and helps prevent wax from spreading outside the intended area.

Approximate votive burn time

Burn time varies by wax weight, wick, fragrance and holder size. The estimated burn time is listed on the individual product page when available.

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Fragrance Strength

Tealights and votives generally provide a softer fragrance presence than full-size candles.

Fragrance performance may vary based on:

• The fragrance family
• The number of candles burning
• Room size
• Airflow and drafts
• Burn duration
• The holder used

Use one in a smaller area for a subtle fragrance experience, or burn multiple matching scents in separate approved holders for broader coverage.

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14-Day Scent Swap Guarantee

Eligible tealight or votive sets may have one item burned to evaluate the fragrance. If the scent is not the right fit, contact Phoenix Crafted within 14 days of delivery to request one scent swap for the eligible set. The remaining items must be unused and returned in their original packaging. Exclusions and return-shipping terms apply.

Review full scent-swap eligibility and instructions.

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Handmade Variations

Because each batch is poured by hand, minor differences are natural and do not normally affect performance.

These may include:

• Slight color variations
• Small surface marks
• Minor frosting or crystallization
• Slight differences in fill level
• Subtle wick-position variations

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Choosing Between Tealights and Votives

Choose tealights if:

• You want to sample several fragrances.
• You prefer a shorter burn session.
• You are scenting a small area.
• You want an easy gift or discovery format.

Choose votives if:

• You want a longer burn than a tealight.
• You prefer a stronger fragrance presence.
• You already own a proper votive holder.
• You want a compact candle for regular use.

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Storage

• Store in a cool, dry location.
• Keep away from direct sunlight and heat.
• Keep scented products covered or packaged when not in use.
• Store different fragrances separately to reduce scent transfer.
• Keep away from children and pets.

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Need Help Choosing?

Email Phoenix@Phoenix-Crafted.com for help selecting a fragrance, format or set.

Proper setup and supervision are essential when burning tealights and votives.

Always follow the instructions included with the product and any directions provided by the holder manufacturer.

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Before Lighting

• Place the candle on a stable, level and heat-resistant surface.
• Keep it away from drafts, vents, fans and open windows.
• Keep it away from curtains, paper, fabric and other flammable materials.
• Keep children and pets away from the burning area.
• Confirm that the wick is centered and upright.
• Remove packaging, labels or decorative materials not intended for burning.

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Tealight Setup

Burn tealights only in their original heat-safe cups.

Place the cup inside an approved tealight holder that:

• Is stable and heat resistant
• Allows heat to escape safely
• Does not place the flame near flammable material
• Is large enough to hold the tealight securely

Do not remove a tealight from its cup or burn loose tealight wax directly on a surface.

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Votive Setup

Votives must be burned inside a close-fitting votive holder.

The holder should:

• Be made from heat-safe glass, ceramic or another approved material
• Fit closely around the votive
• Be tall enough to contain melted wax
• Remain stable during the entire burn
• Be free from cracks, chips and damage

Do not burn a votive freestanding. Votive wax is designed to soften and liquefy.

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Wick Trimming

Before lighting, trim the wick to approximately 1/4 inch unless the product instructions state otherwise.

A properly trimmed wick helps reduce:

• Excessive flame height
• Soot
• Uneven burning
• Overheating

Allow the candle to cool fully before trimming or relighting.

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During the Burn

• Never leave a burning tealight or votive unattended.
• Keep the wax pool free from matches, wick trimmings and debris.
• Do not move the candle while the wax is hot or liquid.
• Do not touch the cup or holder during or immediately after use.
• Keep multiple burning candles several inches apart.
• Do not burn near another heat source.
• Discontinue use if the flame becomes unusually high or unstable.

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Recommended Burn Sessions

Do not burn tealights or votives longer than the duration recommended on the product page or packaging.

As a general safety practice:

• Avoid excessively long burn sessions.
• Extinguish the candle if the holder becomes unusually hot.
• Allow the holder to cool completely before relighting.

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How to Extinguish

Use a candle snuffer when possible.

Do not use water. Water can cause hot wax to splatter and may crack a heated holder.

After extinguishing:

• Confirm that the flame and wick ember are fully out.
• Allow the wax and holder to cool completely.
• Do not move or store the candle while the wax is liquid.

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When to Stop Burning

Discontinue use when only a small amount of wax remains or when the flame is too close to the bottom of the cup or holder.

Do not continue burning if:

• The cup or holder is cracked or damaged
• The wick has shifted too close to the edge
• The flame is producing excessive smoke
• The candle is repeatedly self-extinguishing
• The holder is overheating

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Holder Safety

• Use only holders designed for tealights or votives.
• Do not use thin decorative glass unless it is rated for candle use.
• Do not place hot holders directly on unprotected furniture.
• Do not reuse cracked, chipped or weakened holders.
• Allow holders to cool before washing or handling.
• Avoid sudden temperature changes that may crack glass or ceramic.

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Burning Multiple Tealights or Votives

When burning several candles at once:

• Use a separate approved holder for each candle.
• Keep the flames and holders several inches apart.
• Do not cluster candles where heat can build up.
• Keep all candles within sight.
• Confirm that the surface can safely support the combined heat.

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Important Safety Reminders

• Never leave a burning candle unattended.
• Keep away from children and pets.
• Keep away from flammable objects.
• Burn only on a stable, heat-resistant surface.
• Do not move while burning or while wax is liquid.
• Do not use water to extinguish.
• Do not burn in a damaged holder.
• Do not fall asleep while a candle is burning.

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Need Help?

Email Phoenix@Phoenix-Crafted.com with the product name and your question.

This policy applies to Phoenix Crafted candles, wax melts, tealights and other scented wax products.

Order Processing

Our scented products are hand-poured or prepared in small batches. Processing time may vary depending on product availability, customization and seasonal order volume.

You will receive an order confirmation after checkout and a separate shipping confirmation with tracking information once your package has been transferred to the carrier.

Shipping

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery estimates begin after processing is complete. Carrier delays, severe weather, holidays and other circumstances outside our control may affect delivery time.

Free Shipping

Complimentary standard U.S. shipping is available on qualifying orders of $50 or more after discounts and before taxes.

Warm-Weather Shipping

Wax products may soften or partially melt when exposed to high temperatures during transit.

During warmer months, we may adjust shipping schedules or packaging to reduce heat exposure. Once delivered, bring the package indoors promptly.

If a candle, wax melt or tealight arrives softened, place it upright in a cool room and allow it to return to room temperature before opening or using it. Minor surface changes caused by heat generally do not affect fragrance performance.

Address Changes

Please review your shipping address carefully before placing an order.

If an address needs to be corrected, email Phoenix@Phoenix-Crafted.com as soon as possible. We cannot guarantee that changes can be made after an order enters processing or ships.

Damaged, Melted or Incorrect Orders

Contact us within 48 hours of delivery if your order arrives damaged, severely melted or incorrect.

Please include:

• Your order number
• A description of the issue
• Photographs of the affected product
• Photographs of the shipping box and interior packaging
• A photograph of the shipping label when requested

Keep the product and all packaging until the claim has been reviewed.

14-Day Scent Swap Guarantee

Fragrance is personal. Eligible candles, wax melts and tealights may qualify for a scent exchange when the fragrance is not the right fit.

Contact us within 14 days of confirmed delivery and wait for approval before returning any product.

Candle eligibility

• The candle must have been burned no more than once.
• The vessel, wax and label must remain in good condition.
• The candle may not be heavily used, altered, damaged or contaminated.

Wax melt eligibility

• No more than one wax cube, piece or portion may have been used.
• The remaining wax must be returned in its original packaging.
• The wax may not be mixed with another fragrance or contaminated with warmer residue.

Tealight eligibility

• No more than one tealight from the package may have been burned.
• The remaining tealights must be unused and returned in their original packaging.

How to request a scent swap

1. Email Phoenix@Phoenix-Crafted.com within 14 days of delivery.
2. Include your order number and the fragrance you would prefer.
3. Wait for approval and return instructions.
4. Package the product securely and return it using a trackable shipping method.

Scent swap conditions

• The original purchase must have been made directly through Phoenix Crafted.
• The exchange applies to fragrance, not necessarily product size, vessel or format.
• A price adjustment may apply when changing product size, vessel or format.
• Customers are responsible for return shipping unless the original order was damaged or incorrect.
• Original shipping charges are not refundable.
• Only one scent swap may be approved per eligible item.

Products That Do Not Qualify for a Scent Swap

• Custom or personalized candles
• Made-to-order fragrance blends
• Heavily used candles, wax melts or tealights
• Clearance or final-sale products
• Products damaged after delivery
• Products purchased from another retailer

Returns for Reasons Other Than Fragrance

Unused and unopened standard products may be considered for return when requested within 14 days of delivery.

Approved products must be returned in unused, resalable condition with original packaging. Customers are responsible for return shipping unless the product arrived damaged or incorrect.

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected.

Original shipping charges are not refundable unless the order was damaged, defective or incorrect. Bank and payment-provider processing times may vary.

Order Cancellations

Contact us immediately if you need to cancel an order. Orders that have entered production, been customized or shipped may not be eligible for cancellation.

Contact Us

For assistance, email Phoenix@Phoenix-Crafted.com and include your order number.