Build Your Own Wax Melt Trio

Phoenix Crafted gift sets are thoughtfully assembled to make fragrance gifting feel personal, polished and easy.

Our gift collection may include discovery sets, candle-and-wax-melt bundles, candle-care sets, curated fragrance boxes, seasonal collections and build-your-own gift boxes when available.

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What Is Included

The exact products included in each gift set are listed on the individual product page.

Depending on the collection, a gift set may include:

• Full-size candles
• Small-format candles
• Tealights or votives
• Wax melts
• Candle-care tools
• Wax warmers or fragrance accessories
• Printed scent information
• Gift packaging
• Seasonal or limited-edition products

Only the products specifically listed in the product description are included. Decorative props shown in photographs are not included unless clearly stated.

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Gift Set Types

Discovery Sets

Discovery sets are designed to help the recipient explore multiple Phoenix Crafted fragrances in smaller formats before selecting a full-size favorite.

A discovery set may include:

• Small-format candles
• Tealights or votives
• Wax melt samples
• A predetermined fragrance assortment
• Customer-selected fragrances when the listing allows

Candle-and-Wax-Melt Bundles

These bundles pair a candle with one or more coordinating wax melts. Depending on the listing, the products may feature the same fragrance or complementary scents selected to be enjoyed together.

Candle-Care Gift Sets

Candle-care gift sets may include a candle with tools such as:

• Wick trimmer
• Candle snuffer
• Wick dipper
• Lighter
• Decorative tray or holder

The exact tools and candle size are listed on the product page.

Curated Fragrance Boxes

Curated fragrance boxes are assembled around a mood, season, fragrance family or gifting occasion.

Examples may include:

• Warm and comforting fragrances
• Fresh and clean fragrances
• Woodland or earthy fragrances
• Floral fragrance collections
• Relaxation or self-care boxes
• Seasonal scent assortments

Some curated boxes have fixed contents, while others may offer limited fragrance choices.

Seasonal Gift Collections

Seasonal gift collections may feature limited-edition fragrances, packaging, decorative elements or products available only during a specific period.

Seasonal sets may not be restocked once sold out.

Build-Your-Own Gift Boxes

When available, build-your-own gift boxes allow customers to select eligible products from a designated collection.

Available products, required quantities, packaging choices and minimum purchase requirements will be shown on the build-your-own gift page.

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Product Sizes

The size and wax weight of every included product are listed on the individual gift-set page.

Gift sets may contain a combination of:

• Sample sizes
• Tealights
• Votives
• Wax melt portions
• Standard candles
• Large-format candles
• Full-size accessories

Photographs may show multiple items together for scale, but the written product description is the final reference for quantity and size.

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Fragrances Included

Fragrance options vary by gift set.

A set may include:

• Fixed fragrances selected by Phoenix Crafted
• A seasonal assortment
• A fragrance-family collection
• Customer-selected fragrances
• A combination of fixed and selectable scents

When fragrance selection is available, eligible choices appear on the product page before checkout.

Fragrances requested in an order note are not guaranteed unless the product page specifically allows customer selection.

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Packaging Style

Gift sets are prepared in packaging appropriate to the products included.

Packaging may include:

• Gift box
• Protective product dividers
• Tissue paper
• Crinkle paper or protective fill
• Ribbon or decorative finishing
• Branded insert or scent card
• Seasonal packaging
• Shipping-safe outer packaging

Packaging colors and decorative materials may vary based on availability, season and the products included.

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Substitutions

We make every effort to provide the exact products, fragrances and packaging shown or described.

A substitution may occasionally be necessary because of:

• Limited-edition product availability
• Seasonal packaging changes
• Accessory availability
• Unexpected inventory shortages
• Discontinued packaging materials

Any substitute will be selected to provide a similar or greater value and to preserve the overall purpose, fragrance direction and appearance of the gift set.

We will not substitute a core fragrance or major product without contacting you when the change would materially alter the set.

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Total Retail Value

When a total retail value is displayed, it is based on the regular individual selling prices of the included products at the time the gift set is created.

Promotional pricing, temporary discounts and discontinued product prices are not included unless specifically stated.

Retail-value statements are provided only when the comparison can be calculated accurately.

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Handmade Variations

Many Phoenix Crafted products are hand-poured or hand-finished. Natural variations may include:

• Slight wax-color differences
• Minor surface variation
• Differences in decorative placement
• Small packaging variations
• Natural differences in wood, ceramic or handcrafted accessories

These variations are part of the handmade process and do not normally affect product quality or performance.

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Questions About a Set?

Email Phoenix@Phoenix-Crafted.com with the gift-set name and any questions about contents, sizes, fragrances or availability.

Phoenix Crafted offers gifting for standard orders and full custom personalization for projects that need something built around a specific person, event, business, or occasion.

Gift Messages

A complimentary gift message may be available for eligible standard orders when the option appears on the product page or in the cart.

Enter names, dates, and wording carefully. Printed format can vary with the selected packaging.

Pricing and Paperwork

Orders marked as gifts do not include product pricing inside the package. Digital receipts and payment confirmations are sent to the purchaser.

Standard Gift Orders

Standard gift sets and products use the fragrance, vessel, packaging, and selection options shown on their live product pages.

If the standard listing does not provide the combination you need, use the custom-order process rather than relying only on order notes.

Full Custom Personalization

Phoenix Crafted can build custom orders around the recipient or occasion, fragrance direction, product format, wording, labels, packaging, presentation, quantities, event details, and other project requirements.

Custom work is useful for:

• Weddings and event favors
• Client and employee gifts
• Business and branded projects
• Hospitality
• Birthdays and anniversaries
• Memorials and celebrations
• Personal one-of-one gifts
• Coordinated multi-recipient gifting

Start your custom order with Phoenix Crafted.

What Gets Confirmed During a Custom Order

Full personalization does not mean every material is always in stock or that every deadline is possible. Phoenix Crafted confirms the final specifications, pricing, production timing, quantities, material availability, shipping or pickup plan, and approval details before custom production begins.

Once approved custom work begins, changes may be limited and custom products may be final sale under the applicable policy.

Direct-to-Recipient Shipping

Standard gifts may be shipped directly to a recipient by entering the recipient’s address at checkout. Verify the complete delivery address before submitting the order.

Multiple Recipients

For larger gifting projects or multiple addresses, start a custom order so quantities, packaging, addressing, timing, and fulfillment can be planned together.

Need Gifting Help?

Email Phoenix@Phoenix-Crafted.com with the occasion, quantity, budget, preferred delivery date, and any personalization ideas.

This policy applies to Phoenix Crafted discovery sets, candle-and-wax-melt bundles, candle-care gift sets, curated fragrance boxes, seasonal gift collections and build-your-own gift boxes.

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Processing Time

Gift-set processing time depends on the products included, packaging requirements, personalization and seasonal order volume.

Ready-to-ship gift sets generally require less processing time than customized, personalized or build-your-own sets.

The estimated processing time shown on the product page applies before carrier transit time.

You will receive:

• An order confirmation after checkout
• A separate shipping confirmation when the package has been transferred to the carrier
• Tracking information when available

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Seasonal Order Deadlines

Holiday and seasonal delivery deadlines will be posted on the website when available.

Order deadlines are estimates, not delivery guarantees. Carrier delays, severe weather, high seasonal volume and address issues can affect delivery.

For the best chance of arrival before a holiday or event:

• Order as early as possible.
• Select an available expedited shipping option when appropriate.
• Confirm the shipping address carefully.
• Allow additional time for personalized or custom gift sets.

Orders placed after a published seasonal deadline may still be processed, but timely arrival cannot be guaranteed.

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Shipping

Available shipping methods and estimated carrier delivery times are displayed at checkout.

Delivery estimates begin after order processing is complete.

Gift sets containing heat-sensitive wax products may receive additional protective packaging during warm weather.

Bring packages containing candles, tealights or wax melts indoors promptly after delivery.

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Does the Full Gift Set Ship Together?

Whenever possible, all products in a gift set are packaged and shipped together.

A set may ship separately when:

• An item requires different packaging
• An accessory ships from a separate fulfillment location
• The order contains an oversized or fragile product
• A personalized item requires additional production time
• Separate shipping reduces the risk of damage

When an order is divided into multiple shipments, additional tracking information may be provided.

Shipping an order in multiple packages does not mean that additional products were charged separately.

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Damaged, Melted or Incorrect Gift Sets

Contact us within seven days of delivery if the gift set arrives damaged, severely melted, incomplete or incorrect. When possible, report visible shipping damage within 48 hours to help us resolve it faster.

Please include:

• Your order number
• The gift-set name
• A description of the issue
• Photographs of every affected product
• Photographs of the gift packaging
• Photographs of the shipping box and protective packaging
• A photograph of the shipping label when requested

Keep all products and packaging until the claim has been reviewed.

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Returns of Standard Gift Sets

Unused, unopened and noncustom gift sets may be considered for return when requested within 14 days of confirmed delivery.

To qualify, the complete gift set must be:

• Unused
• Unopened or in resalable condition
• Returned with all included products
• Returned with the original gift packaging
• Free from damage, fragrance contamination or missing components

Individual products from a bundled gift set cannot normally be returned separately.

If a set was sold at a bundled price, the entire set must be returned unless a partial return is specifically approved.

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Scent-Swap Eligibility

Eligible individual scented products within a standard, noncustom gift set may qualify for the Phoenix Crafted 14-Day Scent Swap Guarantee. Discovery sets, custom and made-to-order fragrance bundles are excluded from the 14-Day Scent Swap.

Candles

• No more than one burn
• Wax, vessel and label must remain in good condition
• The candle may not be heavily used, altered or contaminated

Wax melts

• No more than one cube, piece or portion may be used for one warming session
• The remaining wax must be returned in its original packaging
• The wax may not be mixed with other fragrances or warmer residue

Tealights and votives

• No more than one item from the set may be burned
• The remaining items must be unused
• Original packaging must be included

Scent-swap eligibility applies only to the scented component being exchanged and does not guarantee replacement of the entire gift set.

The replacement fragrance must be available in the same product type and size. Price differences may apply when changing size, vessel or product format.

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Accessories in Gift Sets

Unused accessories may qualify for return only when the full gift set is returned or when a separate return is approved.

Used candle-care tools, wax warmers, lighters or accessories containing wax, soot, fragrance residue or signs of use are not eligible for return.

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Customized and Personalized Gift Sets

Customized and personalized gift sets are final sale once production begins unless they arrive damaged or incorrect.

This includes sets with:

• Custom labels
• Personalized messages printed directly on products
• Custom fragrance combinations
• Customer-selected product assortments prepared to order
• Custom packaging
• Corporate or event branding
• Special-order accessories

Review all personalization details carefully before submitting the order.

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Build-Your-Own Gift Boxes

Build-your-own gift boxes are assembled based on the customer’s selected products.

Once the box has entered preparation, changes, cancellations or substitutions may not be possible.

Standard change-of-mind returns are unavailable for personalized or made-to-order assortments, including customer-selected fragrance discovery sets. Other standard, unused boxes may qualify under the Return & Refund Policy.

When eligible, the entire build-your-own box and all original packaging may need to be returned together.

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Final-Sale Conditions

The following are generally final sale unless damaged or incorrect:

• Personalized gift sets
• Custom gift boxes
• Custom-labeled products
• Made-to-order fragrance combinations
• Corporate or event orders
• Clearance gift sets
• Seasonal sets marked final sale
• Heavily used scented products
• Opened or used accessories
• Gift cards

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Return Shipping

Customers are responsible for return shipping unless the order arrived damaged, defective, incomplete or incorrect.

Approved returns should be sent using a trackable shipping method and packaged securely.

Phoenix Crafted is not responsible for returns lost or damaged because of inadequate return packaging.

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Refunds

Approved refunds are issued to the original payment method after the returned gift set has been received and inspected.

Original shipping charges and packaging upgrades are not refundable unless the order arrived damaged, defective or incorrect.

A deduction may apply when an approved return is incomplete, damaged or missing original packaging.

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Order Cancellations

Contact us immediately if an order needs to be canceled.

Cancellation cannot be guaranteed after:

• Products have been gathered for the set
• Gift wrapping has begun
• Personalization has started
• Custom materials have been ordered
• The package has shipped

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Contact Us

For shipping, returns, damage, scent swaps or gifting questions, email Phoenix@Phoenix-Crafted.com.

Include your order number and gift-set name so we can assist you promptly.

Using your set: Follow the product-specific care instructions for each item included in the bundle.

Returns and order issues: Review the return and refund policy before requesting a return. Contact Phoenix Crafted promptly for a damaged, incomplete, defective, or incorrect gift order.

Scent Swap: Discovery sets are excluded from the 14-Day Scent Swap. Review the return and refund policy for unused-item return eligibility and report order issues within seven days of delivery.