Accessories Shipping & Returns

This policy applies to candle-care tools, lighters, wax warmers, storage items, gift accessories and other non-wax accessories sold by Phoenix Crafted.

Order Processing

Accessories may ship with handmade products or in a separate package, depending on product availability and fulfillment requirements.

You will receive tracking information when the order or shipment has been transferred to the carrier.

Shipping

Available shipping methods and estimated delivery times are displayed at checkout.

Carrier delays, weather conditions, holidays and other circumstances outside our control may affect delivery time.

Free Shipping

Complimentary standard U.S. shipping is available on qualifying orders of $50 or more after discounts and before taxes.

Address Changes

Email Phoenix@Phoenix-Crafted.com immediately if an address needs to be corrected. We cannot guarantee changes after an order enters processing or ships.

Damaged, Defective or Incorrect Accessories

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging and shipping box
A short video when needed to demonstrate a functional issue

Do not discard the product or packaging until the claim has been reviewed.

Returns

Unused standard accessories may be considered for return when requested within 14 days of delivery.

To qualify, the product must be:

Unused
Clean and undamaged
Complete with all components
In its original packaging
In resalable condition

Product-Specific Conditions

Candle-care tools

Wick trimmers, snuffers, wick dippers and trays must be unused and free from wax, soot, scratches or residue.

Lighters

Lighters must be unused and returned with all original components and packaging. Products that have been filled, charged, ignited or otherwise used may not qualify for return.

Wax warmers

Wax warmers must be unused, clean and returned with the cord, bulb, dish, instructions and original packaging.

A warmer that has been heated, used with wax or exposed to fragrance residue may not qualify for return unless it is defective.

Gift packaging and decorative accessories

Gift boxes, bags, wrapping materials and decorative packaging must be unused and unassembled unless they arrived damaged or incorrect.

Nonreturnable Accessories

Used candle-care tools
Used or filled lighters
Wax warmers containing wax or fragrance residue
Personalized or custom accessories
Gift cards
Clearance or final-sale products
Products damaged through misuse or improper care

Manufacturer Warranties

Some third-party accessories may include a separate manufacturer warranty. When applicable, warranty information included with the product may provide additional coverage beyond the Phoenix Crafted return period.