Phoenix Operations Hub Terms of Service

Effective date: September 5, 2026

These Terms of Service (the "Terms") govern access to and use of the commercial Phoenix Operations Hub product and its related commercial Hub websites, applications, integrations, services, documentation, and customer-facing features provided by Phoenix Crafted ("Phoenix," "we," "us," or "our"). These Terms do not govern the separate Phoenix Crafted retail and home-fragrance storefront unless that storefront expressly adopts them for a Hub-related service.

1. Agreement and scope

By creating an account, purchasing a subscription, accepting an order form, or using the service, the customer agrees to these Terms on behalf of itself and any organization it is authorized to represent. If an order form, Data Processing Agreement, service-level agreement, or other written agreement validly accepted by Phoenix and the customer conflicts with these Terms, the more specific agreement controls to the extent of the conflict.

2. Eligibility and authority

A person using the service must be legally capable of entering a binding agreement or properly authorized to act for the applicable business or organization. Phoenix Operations Hub is a business operations platform and is not intended for children.

The person creating or administering an organization account represents that they have authority to act for that organization. Phoenix may require reasonable verification of identity, organizational authority, billing authority, ownership, or succession before completing high-risk account changes.

3. Accounts, organizations, administrators, and users

Customers are responsible for users they invite or authorize and for maintaining appropriate roles and permissions. Organization owners and administrators may invite, remove, suspend, and manage authorized users within the capabilities of the service.

Customers must promptly remove or change access when a user changes roles, leaves the organization, no longer needs access, or is suspected of compromise. Actions taken by an authorized user within the access granted by the customer may generally be treated as actions of the customer unless Phoenix has reason to believe the account, credentials, or authority may be compromised or disputed.

4. Account ownership disputes and recovery

Phoenix may temporarily restrict sensitive administrative changes, ownership transfers, billing changes, exports, or other high-impact actions when there is a credible dispute regarding ownership or control of an organization account. Phoenix may require reasonable documentation or verification before changing ownership, restoring privileged access, transferring billing control, or releasing sensitive data.

5. Subscription plans, seats, and account sharing

Plans may include user, seat, workspace, role, usage, storage, messaging, AI, automation, integration, or organization limits. Customers are responsible for remaining within the limits of the applicable purchased plan or written agreement. Where individual user accounts are supported, each authorized human user should use their own credentials.

Phoenix may require an upgrade, additional paid seats, a revised order form, or another commercially appropriate adjustment when usage exceeds plan limits. Any seat-based billing, overage, proration, true-up, grace-period, or similar charge must be clearly disclosed before it becomes binding.

6. License and permitted use

Subject to these Terms and payment of applicable fees, Phoenix grants the customer a limited, non-exclusive, non-transferable, revocable right to access and use Phoenix Operations Hub for the customer's internal business purposes during the applicable subscription term. The subscription does not transfer ownership of Phoenix source code, software architecture, models, templates, workflows, user-interface designs, proprietary methods, documentation, trademarks, trade secrets, or other platform technology.

7. Acceptable use

Customers must not use the service to violate law, infringe or misappropriate third-party rights, distribute malware, conduct unauthorized security testing, gain unauthorized access, interfere with service operation, send unlawful or abusive communications, facilitate fraud, impersonate others, evade billing or usage limits, or process data they lack the right or authority to use.

Customers must not reverse engineer, decompile, scrape, copy, mirror, resell, sublicense, or commercially exploit the service except to the extent expressly permitted by applicable law or an authorized written agreement. Phoenix may investigate suspected abuse and may throttle, restrict, suspend, or terminate activity when reasonably necessary to protect the service, customers, third parties, connected providers, or infrastructure.

8. APIs, automations, AI, messaging, and resource controls

Phoenix may establish and adjust reasonable technical, operational, plan-based, and security limits for API requests, automations, AI usage, storage, processing, messaging, imports, exports, background jobs, or other resource-intensive activity.

No usage-based fee, metered charge, automatic paid expansion, or similar additional charge will apply unless the applicable pricing, plan, checkout, order form, billing flow, or written agreement clearly discloses the relevant unit, rate, trigger, and billing treatment before the charge becomes binding.

Customers are responsible for reviewing consequential actions produced by automations, connected services, generated outputs, or imported data before relying on them for material business decisions.

9. Third-party services and integrations

Customers may choose to connect third-party services, including Google services. By enabling an integration, the customer authorizes Phoenix to exchange data reasonably necessary to provide the requested integration functionality, subject to the Privacy Policy, any applicable Data Processing Agreement, permissions, configuration, and law.

Customers remain responsible for maintaining valid third-party accounts, subscriptions, credentials, permissions, licenses, and lawful authority and for complying with applicable third-party terms. Third-party services operate independently and may change APIs, pricing, permissions, authentication requirements, data formats, policies, features, or availability.

Phoenix may suspend, disable, modify, replace, or discontinue an integration when reasonably necessary because of security risk, provider changes, legal concerns, incompatibility, excessive failures, abuse, unsupported behavior, or instability. Disconnecting an integration may stop future data exchange but does not necessarily delete information previously imported, processed, retained, or lawfully preserved.

10. Customer data and content

Customers retain ownership of business data, records, content, files, formulas, customer lists, inventory records, financial information, documents, and other materials they provide to the service ("Customer Data"). The customer grants Phoenix a limited right to host, process, reproduce, transmit, back up, secure, and otherwise use Customer Data only as reasonably necessary to provide, maintain, secure, support, troubleshoot, and improve the customer's experience with the service, comply with lawful obligations, and perform other uses described in the Privacy Policy and applicable agreements.

Customers are responsible for having the rights, notices, permissions, consents, and lawful authority required for Customer Data they submit or process through the service.

11. Unsupported highly sensitive or specially regulated data

Phoenix Operations Hub is a general-purpose business operations platform and is not represented as a system specifically designed or certified for every specially regulated data category. Customers must not upload, store, transmit, or otherwise process unsupported specially regulated or highly sensitive data unless the applicable feature expressly supports that use and Phoenix has agreed to required safeguards and contractual terms.

12. AI-enabled features and generated outputs

AI-enabled features may generate incomplete, inaccurate, outdated, or unsuitable outputs. Analytics, AI, forecasting, tax, financial, compliance, operational, and similar outputs are decision-support tools and are not a substitute for qualified professional advice where such advice is appropriate.

Customers are responsible for reviewing generated outputs and verifying material information before relying on those outputs for consequential decisions. Phoenix will not use identifiable confidential Customer Data to train generalized AI models unless that use is separately disclosed and affirmative agreement is obtained where required.

13. Phoenix intellectual property and customer outputs

Phoenix retains all rights in Phoenix Operations Hub, including software, code, designs, workflows, interfaces, documentation, templates, architecture, models, methods, trademarks, and other proprietary technology. Customers may use reports, exports, analyses, documents, and other outputs generated specifically from their Customer Data for their own business purposes, subject to third-party rights and applicable law.

14. Feedback

Customers may voluntarily submit feature requests, bug reports, workflow ideas, usability feedback, integration suggestions, and other improvement proposals. Phoenix may evaluate, adapt, use, incorporate, develop, and commercialize non-confidential feedback without an obligation to implement it, compensate the submitter, or grant ownership in the platform.

15. Fees, taxes, billing, renewal, and trials

Subscription charges, billing intervals, plan features, and applicable taxes are shown in the applicable pricing page, checkout, order form, invoice, or other purchase flow. Monthly and annual subscriptions automatically renew for successive periods unless canceled in accordance with the applicable cancellation process.

A customer may cancel at any time. Unless otherwise stated or required by law, cancellation takes effect at the end of the current paid term, access continues through the paid-through date, and the next renewal charge is not assessed. Where a trial requires a payment method for conversion, the trial converts to a paid subscription at the disclosed price unless canceled before the trial ends.

16. Refunds

Subscription charges are generally non-refundable once the applicable billing period begins, except where a refund is required by law. Cancellation does not create a prorated or partial-period refund. Phoenix may, in its discretion, issue a refund, adjustment, or credit for circumstances such as a billing error, duplicate charge, or material service failure without creating a general obligation to do so in other circumstances.

17. Suspension and termination

Phoenix may suspend or restrict access when reasonably necessary because of nonpayment, fraud, security risk, account compromise, legal requirements, abuse, violation of these Terms, misuse of integrations, material service risk, or a material ownership or authority dispute.

Where reasonably practical and consistent with security and legal obligations, Phoenix may provide notice and an opportunity to cure a remediable breach before permanent termination. Phoenix may act immediately when delay would create material security, fraud, legal, operational, or third-party risk.

18. Data export and portability

Where technically practical and appropriate to a feature, Phoenix provides or may provide a reasonable means for customers to export their own business data in commonly usable formats. Phoenix may reasonably verify identity, account authority, and organization permissions before releasing sensitive exports. Export scope, format, timing, and availability may be subject to technical limits, data volume, retention rules, legal restrictions, and third-party dependencies.

19. Backup, recovery, and customer responsibility

Phoenix uses reasonable backup, recovery, and resilience practices appropriate to the service, production architecture, data, and reasonably foreseeable risks. Backups are intended to support service continuity and restoration, but Phoenix does not guarantee that every individual record, transaction, file, or historical state can always be restored unless a binding customer agreement expressly provides that guarantee.

Customers are responsible for exporting or independently retaining business records they cannot reasonably afford to lose, particularly where they have tax, accounting, regulatory, archival, or business-continuity obligations.

20. Service availability and maintenance

Phoenix will use commercially reasonable efforts to keep the service available, reliable, and appropriately maintained. Standard plans do not include a universal numerical uptime guarantee unless a specific plan, order form, service-level agreement, or other binding agreement expressly provides one.

Availability may be affected by maintenance, updates, infrastructure changes, third-party outages, networks, customer-controlled systems, security events, force majeure, and circumstances outside Phoenix's reasonable control.

21. Support

Phoenix will use commercially reasonable efforts to respond to support requests and investigate service, account, billing, integration, or product issues. Standard support does not include a universal guaranteed response or resolution time unless a binding agreement expressly provides one.

22. Security responsibilities and incidents

Phoenix uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data, service, and risks involved. No internet-connected service, transmission method, software system, or storage system can be guaranteed completely secure.

Customers are responsible for protecting their credentials, devices, authorized users, permissions, connected accounts, and integration credentials and must promptly report suspected compromise or unauthorized access. Phoenix will investigate suspected security incidents and notify affected customers of a confirmed security incident when required by law or an applicable binding agreement.

23. Confidentiality

Each party must protect the other party's non-public information that is identified as confidential or that a reasonable person would understand to be confidential. Confidential information may include non-public pricing, roadmaps, security information, technical documentation, architecture, proprietary workflows, formulas, methods, financial information, customer business records, integration details, and other proprietary or competitively sensitive material.

A receiving party may use confidential information only as reasonably necessary for the applicable service relationship and may disclose it to personnel, contractors, professional advisers, providers, and subprocessors who reasonably need it and are subject to appropriate confidentiality obligations.

24. Warranty disclaimer

To the fullest extent permitted by applicable law, Phoenix Operations Hub is provided on an as available basis, subject to express commitments in these Terms or another applicable service agreement. Phoenix does not warrant that the service will be uninterrupted, error-free, defect-free, or suitable for every customer's specific purpose or workflow. Phoenix does not guarantee that every calculation, recommendation, forecast, automation, integration, or generated output will be complete, accurate, current, or appropriate for every situation.

25. Limitation of liability

To the fullest extent permitted by applicable law, Phoenix will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, loss of anticipated savings, or business interruption arising from or relating to the service, even if advised that such damages are possible.

To the fullest extent permitted by applicable law, Phoenix's aggregate liability arising from or relating to Phoenix Operations Hub will not exceed the amount the customer paid to Phoenix for the Hub during the 12 months immediately preceding the event giving rise to the claim. These limitations do not apply to fraud, intentional misconduct, or any liability, remedy, or customer right that applicable law does not permit Phoenix to exclude or limit.

26. Indemnity

The customer will indemnify and defend Phoenix against third-party claims arising from the customer's unlawful use of the service, material breach of these Terms, misuse of the service, Customer Data or content submitted without necessary rights, infringement of intellectual-property, privacy, confidentiality, publicity, or other third-party rights, or misuse of messaging, integrations, automations, or Customer Data, subject to applicable law and reasonable notice, cooperation, and defense-control procedures.

27. Product evolution and deprecation

Phoenix may improve, modify, replace, reconfigure, or discontinue features, workflows, integrations, AI capabilities, interfaces, providers, and supporting technologies as the service evolves. When reasonably practical, Phoenix should provide advance notice before a material reduction or discontinuation expected to substantially affect core paid-plan functionality. Security, fraud-prevention, legal, emergency, abuse-prevention, or provider-driven changes may occur without advance notice when delay would create unreasonable risk or notice is impractical.

28. Changes to these Terms

Phoenix may update these Terms and related policies prospectively as the service, law, providers, risks, or business practices evolve. Updated versions will identify an effective date. Phoenix will provide reasonable advance notice of materially adverse changes when required by law, contract, or the circumstances and when reasonably practical.

29. Electronic communications and notices

Phoenix may deliver routine contractual, policy, billing, security, support, service, account, and operational notices electronically through email, in-app notices, account dashboards, or other reasonable electronic channels associated with the customer account.

Formal written notices to Phoenix should be directed to phoenix@phoenix-crafted.com and, when physical delivery is required, to Phoenix Crafted, 4616 Beth Rd, Greensboro, NC 27406, United States.

30. Assignment

Phoenix may assign, transfer, delegate, or succeed to its rights and obligations in connection with a merger, acquisition, financing, reorganization, sale of the business, sale of substantially all relevant assets, change in control, formation or conversion of a successor legal entity, or similar legitimate transaction, subject to applicable law and contractual restrictions. Customers may not assign, transfer, sublicense, resell, or otherwise transfer their subscription, organization account, rights, or obligations without Phoenix's prior consent except where law or an express agreement provides otherwise.

31. Force majeure

Phoenix is not liable for delay, interruption, degraded performance, or failure to perform to the extent caused by events beyond Phoenix's reasonable control, including major infrastructure or cloud outages, internet or telecommunications failures, power failures, natural disasters, severe weather, war, civil unrest, government action, labor disruptions, widespread cyberattacks, critical third-party service failures, or comparable extraordinary events.

32. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except to the extent another law must apply and cannot validly be waived.

Before filing a lawsuit, the parties should attempt in good faith to resolve a dispute informally through written notice describing the issue and requested resolution. If the dispute is not resolved, the parties may bring claims in an appropriate state or federal court in North Carolina, subject to any jurisdiction, venue, consumer, or statutory right that cannot validly be waived. These Terms do not impose mandatory arbitration unless Phoenix and the applicable customer later expressly agree to arbitration in a separate binding agreement.

33. Severability, waiver, survival, and entire agreement

If a provision is invalid, illegal, or unenforceable, the remaining provisions continue in effect to the fullest extent permitted by law. Phoenix's failure or delay in enforcing a provision does not by itself waive that provision or prevent later enforcement.

Provisions that by their nature should survive expiration or termination continue to apply, including applicable payment obligations, intellectual-property protections, confidentiality, data and retention obligations, warranty disclaimers, limitations of liability, indemnity, dispute terms, and other provisions intended to survive.

These Terms, the applicable order form, Data Processing Agreement, plan or pricing terms, and policies expressly incorporated into the agreement constitute the complete agreement concerning the covered service and supersede prior or contemporaneous discussions, proposals, or understandings about the same subject matter except where an authorized written agreement expressly states otherwise.

34. Contact

Phoenix Crafted
4616 Beth Rd
Greensboro, NC 27406
United States

Email: phoenix@phoenix-crafted.com
Phone: 336-501-4286