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Discover a fragrance designed to make home feel unforgettable, or take the scent quiz for a personalized match.
Candle Details
Candle Details
Each Phoenix Crafted candle is hand-poured in small batches in North Carolina. Because every candle is made by hand, slight variations in wax appearance, color, decorative placement, and finish are natural.
Our Wax Blend
Our standard candles are crafted with a premium blend of:
- Coconut soy wax
- Beeswax
- Carefully selected candle-safe fragrance oils
This blend was selected to create a smooth appearance, an inviting fragrance experience, and a clean, even burn when properly maintained.
Please note: Because our blend contains beeswax, these candles are not considered vegan.
Wick Options
Cotton Wick
A traditional candle experience with a steady flame and quiet burn.
Wooden Wick
A modern wick option that may produce a gentle crackling sound while burning. Wooden wicks require a shorter trim than cotton wicks and may occasionally need to be relit during the first burn.
Wick availability may vary by vessel, fragrance, and candle size.
Vessels and Sizes
Phoenix Crafted offers several vessel styles and sizes. Available options are shown directly on each product page and may include:
- Noir vessels
- Noir Grande vessels
- Aura vessels
- Decorative and specialty vessels
The selected vessel may affect wick configuration, burn time, decorative options, and final appearance.
Fragrance Strength
Fragrance strength can vary based on the scent, room size, airflow, vessel, and wick selection. Product descriptions indicate the intended fragrance profile and approximate scent strength whenever available.
For the strongest and most even fragrance experience, allow the wax to melt close to the edges of the vessel during each burn.
Handmade Variations
Minor differences are part of the handmade process and do not affect the quality or performance of your candle. These may include:
- Slight wax discoloration
- Small surface imperfections
- Minor frosting or crystallization
- Variation in decorative embeds
- Slight movement of the wick after cooling
Questions Before Ordering?
Need help choosing a vessel, wick, size, or fragrance? Email Phoenix@Phoenix-Crafted.com and we will help you select the best option.
Candle Care & First Burn
Candle Care & First Burn
Proper candle care helps your candle burn more evenly, last longer, and perform as intended.
Before Every Burn
Cotton Wicks
Trim the wick to approximately 1/4 inch before lighting.
Wooden Wicks
Trim the wick to approximately 1/8 inch before lighting. Remove loose or charred wood from the top of the wick before relighting.
Always allow the candle to cool completely before trimming the wick.
The First Burn
The first burn helps establish how the candle will perform during future use.
- Place the candle on a stable, heat-resistant surface.
- Keep it away from drafts, fans, open windows, children, and pets.
- Allow the wax to melt close to the edges of the vessel.
- Do not burn the candle for more than four hours at a time.
- Never leave a burning candle unattended.
Extinguishing the candle too soon may cause tunneling, leaving unused wax around the sides of the vessel.
During Each Burn
- Keep the wax pool free of wick trimmings, matches, and debris.
- Do not move the candle while the wax is melted.
- Keep the candle away from flammable materials.
- Discontinue use if the flame becomes unusually high or begins producing excessive smoke.
- Extinguish the candle, allow it to cool, trim the wick, and relight if necessary.
How to Extinguish Your Candle
Use a candle snuffer when possible. Avoid using water, which can cause hot wax to splatter or damage the vessel.
Allow the candle to cool completely before replacing the lid or moving it.
When to Stop Burning
Discontinue use when approximately 1/2 inch of wax remains at the bottom of the vessel. Burning beyond this point can cause the container to overheat.
Wooden Wick Troubleshooting
The wick will not stay lit
The wick may be too long or have too much charred wood at the top. Extinguish the candle, allow it to cool, and trim the wick slightly shorter before relighting.
The flame is very small
Carefully remove loose ash or charred wood from the wick after the candle has completely cooled. Do not remove too much of the unburned wood.
The candle is tunneling
On the next burn, allow the wax to melt closer to the edge of the vessel. Avoid short burn sessions whenever possible.
Important Safety Reminders
- Never leave a burning candle unattended.
- Keep away from children and pets.
- Do not burn near drafts or flammable objects.
- Keep multiple burning candles several inches apart.
- Do not touch or move a hot vessel.
- Do not use a vessel that is cracked, chipped, or damaged.
Shipping, Returns & Scent Swap
Shipping, Returns & Scent Swap
This policy applies to Phoenix Crafted candles, wax melts, tealights and other scented wax products.
Order Processing
Our scented products are hand-poured or prepared in small batches. Processing time may vary depending on product availability, customization and seasonal order volume.
You will receive an order confirmation after checkout and a separate shipping confirmation with tracking information once your package has been transferred to the carrier.
Shipping
Available shipping methods and estimated delivery times are displayed at checkout.
Delivery estimates begin after processing is complete. Carrier delays, severe weather, holidays and other circumstances outside our control may affect delivery time.
Free Shipping
Complimentary standard U.S. shipping is available on qualifying orders of $50 or more after discounts and before taxes.
Warm-Weather Shipping
Wax products may soften or partially melt when exposed to high temperatures during transit.
During warmer months, we may adjust shipping schedules or packaging to reduce heat exposure. Once delivered, bring the package indoors promptly.
If a candle, wax melt or tealight arrives softened, place it upright in a cool room and allow it to return to room temperature before opening or using it. Minor surface changes caused by heat generally do not affect fragrance performance.
Address Changes
Please review your shipping address carefully before placing an order.
If an address needs to be corrected, email Phoenix@Phoenix-Crafted.com as soon as possible. We cannot guarantee that changes can be made after an order enters processing or ships.
Damaged, Melted or Incorrect Orders
Contact us within 48 hours of delivery if your order arrives damaged, severely melted or incorrect.
Please include:
- Your order number
- A description of the issue
- Photographs of the affected product
- Photographs of the shipping box and interior packaging
- A photograph of the shipping label when requested
Keep the product and all packaging until the claim has been reviewed.
14-Day Scent Swap Guarantee
Fragrance is personal. Eligible candles, wax melts and tealights may qualify for a scent exchange when the fragrance is not the right fit.
Contact us within 14 days of confirmed delivery and wait for approval before returning any product.
Candle eligibility
- The candle must have been burned no more than once.
- The vessel, wax and label must remain in good condition.
- The candle may not be heavily used, altered, damaged or contaminated.
Wax melt eligibility
- No more than one wax cube, piece or portion may have been used.
- The remaining wax must be returned in its original packaging.
- The wax may not be mixed with another fragrance or contaminated with warmer residue.
Tealight eligibility
- No more than one tealight from the package may have been burned.
- The remaining tealights must be unused and returned in their original packaging.
How to request a scent swap
- Email Phoenix@Phoenix-Crafted.com within 14 days of delivery.
- Include your order number and the fragrance you would prefer.
- Wait for approval and return instructions.
- Package the product securely and return it using a trackable shipping method.
Scent swap conditions
- The original purchase must have been made directly through Phoenix Crafted.
- The exchange applies to fragrance, not necessarily product size, vessel or format.
- A price adjustment may apply when changing product size, vessel or format.
- Customers are responsible for return shipping unless the original order was damaged or incorrect.
- Original shipping charges are not refundable.
- Only one scent swap may be approved per eligible item.
Products That Do Not Qualify for a Scent Swap
- Custom or personalized candles
- Made-to-order fragrance blends
- Heavily used candles, wax melts or tealights
- Clearance or final-sale products
- Products damaged after delivery
- Products purchased from another retailer
Returns for Reasons Other Than Fragrance
Unused and unopened standard products may be considered for return when requested within 14 days of delivery.
Approved products must be returned in unused, resalable condition with original packaging. Customers are responsible for return shipping unless the product arrived damaged or incorrect.
Refunds
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Original shipping charges are not refundable unless the order was damaged, defective or incorrect. Bank and payment-provider processing times may vary.
Order Cancellations
Contact us immediately if you need to cancel an order. Orders that have entered production, been customized or shipped may not be eligible for cancellation.
Contact Us
For assistance, email Phoenix@Phoenix-Crafted.com and include your order number.
Find Your Candle Size
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Candle Size Guide
Choose your candle size based on the room you are scenting, your preferred fragrance presence, and how often you plan to burn it.
Burn times are approximate. Fragrance, wick type, room conditions, and candle-care habits can affect total burn time.
Quick Size Comparison
| Vessel | Wax Weight | Approximate Burn Time | Recommended Space | Wick Information |
|---|---|---|---|---|
| Noir | 10 oz | Approximately 55–65 hours | Bedrooms, bathrooms, offices, entryways and smaller living spaces | Single cotton or wooden wick, depending on the option selected |
| Noir Grande | 14 oz | Approximately 65–75 hours | Living rooms, dining rooms, primary bedrooms and medium-sized open spaces | Cotton or wooden wick, depending on the option selected and fragrance testing |
| Aura | 18 oz | Approximately 80–100 hours | Large living rooms, open-concept spaces, primary suites and statement displays | Multi-wick configuration designed to support the wider vessel |
Noir · 10 oz
Our versatile everyday candle size.
The Noir vessel is ideal for everyday burning and works well in smaller and medium-sized rooms. It provides a noticeable fragrance experience without overwhelming the space.
- Wax weight: Approximately 10 oz
- Estimated burn time: 55–65 hours
- Recommended rooms: Bedroom, bathroom, office, entryway or reading nook
- Suggested room size: Small to medium
- Wick: One cotton or wooden wick, depending on the option selected
- Best for: Everyday use, scent exploration and gifting
Choose Noir if:
- You are trying a fragrance for the first time.
- You primarily burn candles in one smaller room.
- You prefer a balanced fragrance presence.
- You want a versatile candle for everyday use.
- You are purchasing a candle as a gift.
Decorative Noir note: A Noir candle with wax flowers, embeds or other decorative elements remains part of the same 10 oz vessel category. Decorative wax may slightly affect the usable burn time and will naturally melt or shift as the candle burns.
Noir Grande · 14 oz
A longer-lasting candle with a more noticeable fragrance presence.
The Noir Grande offers additional wax and a longer burn than the standard Noir. It is an excellent choice for medium-sized rooms and for customers who burn their favorite fragrance regularly.
- Wax weight: Approximately 14 oz
- Estimated burn time: 65–75 hours
- Recommended rooms: Living room, dining room, primary bedroom or larger office
- Suggested room size: Medium
- Wick: Cotton or wooden wick, depending on the selected option and fragrance testing
- Best for: Favorite fragrances, frequent candle users and central living spaces
Choose Noir Grande if:
- You already know you enjoy the fragrance.
- You want a longer-lasting candle.
- You are scenting a living room, dining room or primary bedroom.
- You prefer a more noticeable fragrance experience.
- You plan to burn the candle regularly.
Aura · 18 oz
Our statement candle for larger rooms and extended enjoyment.
The Aura vessel has a wider opening and larger wax capacity, helping create a broader melt pool and a more expansive fragrance experience.
- Wax weight: Approximately 18 oz
- Estimated burn time: 80–100 hours
- Recommended rooms: Large living room, open-concept space, primary suite or dining area
- Suggested room size: Medium to large
- Wick: Multi-wick configuration designed to support the wider vessel
- Best for: Open spaces, statement displays and frequently burned signature scents
Choose Aura if:
- You want the candle to serve as a focal point in the room.
- You are scenting a larger or open-concept area.
- You want the longest-lasting standard Phoenix Crafted candle.
- You already know the fragrance works well in your home.
- You prefer a broader fragrance reach.
Which Candle Size Should I Choose?
Bathroom, office or entryway
Choose the Noir 10 oz. It is large enough to provide a noticeable fragrance experience without overpowering a smaller space.
Bedroom
Choose the Noir 10 oz for a balanced fragrance presence or the Noir Grande 14 oz for longer burn time and stronger room coverage.
Living room or dining room
Choose the Noir Grande 14 oz. It offers a longer burn and a more noticeable fragrance presence for central living spaces.
Large or open-concept room
Choose the Aura 18 oz. Its wider vessel and multi-wick design are better suited to larger areas.
First-time fragrance purchase
Begin with the Noir 10 oz or a Phoenix Crafted Discovery Set before committing to a larger vessel.
Gift purchase
Choose the Noir 10 oz for the most versatile gift option. Decorative Noir styles offer additional visual impact while remaining within the same 10 oz size category.
Cotton Wick or Wooden Wick?
Cotton Wick
- Provides a traditional and quiet candle experience
- Produces a steady flame
- Trim to approximately 1/4 inch before every burn
- A good choice for customers who prefer simple wick maintenance
Wooden Wick
- May produce a soft crackling sound
- Creates a wider, modern-looking flame
- Trim to approximately 1/8 inch before every burn
- Remove loose charred wood before relighting
Not every wick type is appropriate for every vessel and fragrance combination. The wick choices available for a particular candle are displayed on its product page.
Understanding Burn-Time Estimates
Burn times are approximate and assume the candle is used and maintained correctly. Actual performance may vary based on:
- Wick type and wick maintenance
- Fragrance composition
- Length of each burn session
- Room temperature and airflow
- Decorative wax elements or embeds
- Whether the candle reaches an even melt pool
- How much wax remains when use is discontinued
For the best performance, trim the wick before every use, keep the candle away from drafts and do not burn it for more than four hours at a time.
Stop burning the candle when approximately 1/2 inch of wax remains at the bottom of the vessel.
Need Help Choosing?
Email Phoenix@Phoenix-Crafted.com or Give us a call or text us at (336) 501-4286 with the room you are scenting, its approximate size and the fragrance experience you prefer. We will help you choose the most suitable candle size and wick.
OUR CRAFT
Made with intention.
Every Phoenix Crafted candle is hand-poured in small batches using a coconut soy and beeswax blend, carefully selected fragrance oils, and your choice of cotton or wooden wick.