Your Questions, Answered

Here are all of Your questions, Answered. We strive to answer any question you may have, but If you do not see an answer to your question on this page, please contact us directly via Email...Phoenix@Phoenix-Crafted.com. Thank you.

🤍 Are your candles eco-friendly?

Yes, we pride ourselves on using eco-friendly materials such as soy wax, cotton wicks, and recyclable packaging.

🫶 What is the best way to care for my Phoenix Crafted candle?

To ensure the longevity of your candle, always trim the wick to ¼ inch before lighting and burn the candle for no more than 4 hours at a time.

🌿What does “all‑natural ingredients” mean in your candles?

We use plant‑based waxes, clean‑burning cotton or wood wicks, and fragrances made from natural or naturally derived materials. No paraffin, no sulfates, no phthalates, no lead, no petroleum by‑products, and no harsh additives.

🌱 Why are natural waxes better than paraffin?

Natural waxes burn cleaner, produce far less soot, and don’t release the same petroleum‑based byproducts associated with paraffin. They’re also renewable, biodegradable, and gentler on indoor air quality.

🔥Do Natural candles burn longer?

Yes. Plant‑based waxes like soy, coconut, and beeswax burn at a cooler temperature, which means a slower, more even burn and more hours of enjoyment from each candle.

♻️ Are Natural candles safer for my home?

Natural ingredients help reduce soot, smoke, and airborne toxins. While no candle is completely emission‑free, natural waxes and clean wicks create a noticeably cleaner burn.

⭐Do Natural candles smell as strong as synthetic ones?

They smell better—more authentic, more nuanced, and less chemically sharp. Natural waxes hold fragrance beautifully, releasing scent gradually and evenly as they melt.

🧼 Are essential oils the only fragrances you use?

Not always. Pure essential oils are beautiful but can be limited in strength and variety. We often blend them with naturally derived fragrance oils to create richer, more complex scents while still keeping the formula clean and safe.

♻️Are Natural candles more Eco-Friendly?

Yes. Natural waxes come from renewable sources, and many are biodegradable. Choosing natural ingredients also supports sustainable farming and reduces reliance on petroleum.

💲Why do Natural candles cost more?

High‑quality natural waxes, clean fragrances, and ethically sourced materials are more expensive than mass‑produced paraffin blends. The result is a safer, longer‑lasting, more luxurious candle.

🏷️ Can I Customize My Candle Order?

Of Course! We Offer custom orders for weddings, events, gifts, and just because you want something specifically suited to you. Please get in touch with us directly at Phoenix@Phoenix-Crafted.com for more information and to start your order.

🫶 Do Natural candles require special care?

Just a little. Trim the wick before each burn, allow a full melt pool to form, and keep your candle away from drafts. These simple steps help maintain a clean, even burn.

MORE of Your Questions, Answered

DIAMOND PAINTINGS

✨ What is a handcrafted diamond painting?

A handcrafted diamond painting is a piece of art created by placing tiny, faceted resin “diamonds” onto a pre‑designed adhesive canvas. Each diamond catches the light like a gemstone, creating a shimmering, mosaic‑style artwork with beautiful texture and depth.

✨ Are your diamond paintings handmade?

Yes — every piece is placed by hand, one diamond at a time. This process can take many hours and requires patience, precision, and artistry. The result is a unique, handcrafted work with subtle variations and character that machine‑made pieces simply don’t have.

✨ What materials do you use?

I use high‑quality resin drills (diamonds), premium adhesive canvases, and sealed finishes to protect the artwork. Each piece is crafted to be durable, vibrant, and display‑ready.

✨ How long does it take to complete a diamond painting?

Depending on the size and complexity, a single artwork can take anywhere from several hours to several weeks. Larger or highly detailed designs require thousands of individual placements, making each finished piece a true labor of love.

✨ Do the diamonds fall off over time?

No — once sealed properly, the diamonds stay securely in place. I use a professional‑grade sealant to protect the artwork, enhance the shine, and ensure long‑lasting durability.

✨ How do I display my diamond painting?

You can frame it behind glass, mount it on a canvas, or display it as‑is for a more textured, tactile look. Many customers enjoy the sparkle best when the artwork is not behind glass, but both options work beautifully.

✨ Can I request a custom design?

Absolutely. Custom diamond paintings can be created from photos, themes, or color palettes you love. Because each piece is handcrafted, custom orders take additional time — but the result is a one‑of‑a‑kind artwork made just for you.

✨ How do you package and ship the artwork?

Each piece is carefully wrapped to protect the diamonds and surface texture. I use rigid packaging to prevent bending and ensure your artwork arrives in perfect condition.

✨ Are diamond paintings good gifts?

Yes — they make thoughtful, eye‑catching gifts for birthdays, holidays, housewarmings, and collectors of handcrafted art. Their sparkle and texture make them especially memorable.

✨ How do I care for my diamond painting?

Keep it away from direct moisture and prolonged sunlight. Dust gently with a soft, dry cloth. If framed without glass, avoid pressing on the surface to protect the diamonds.

SHIPPING & RETURNS & REFUNDS

When will my order ship?

Most orders ship within 1-3 business days. During peak seasons or product launches, processing times may be slightly longer. Each item is handcrafted with care, and we want every order to arrive perfect.

How long does shipping take?

Shipping times vary based on your location and the method selected at checkout. Standard delivery within the U.S. typically arrives in 3–7 business days after your order ships.

Do you offer expedited shipping?

Yes. Expedited options are available at checkout when possible. Processing times still apply, but your package will travel faster once shipped.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. We do not add extra handling fees.

Do you ship internationally?

At this time, we ship within the United States. If international shipping becomes available, we’ll update this page.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.

My package says delivered, but I can’t find it.

Carriers sometimes mark packages delivered a bit early.
Please allow 24–48 hours for it to arrive.
If it still hasn’t shown up, check with neighbors or your local post office, then reach out to us and we’ll help.

What if my order arrives damaged?

If anything arrives damaged, please contact us within 48 hours with photos of the product and packaging. We’ll make it right.

Do you accept returns or exchanges?

Due to the nature of handcrafted home fragrance products, we do not accept returns once an item has been opened or used.
If there’s an issue with your order, reach out — customer happiness is always our priority.

Can I change or cancel my order?

If your order hasn’t shipped yet, we may be able to update or cancel it. Contact us as soon as possible and we’ll do our best to help.