Legal Notice

Effective Date: July 25, 2026
Last Updated: July 25, 2026

This Legal Notice identifies the operator of the Phoenix Crafted website and provides important information about website content, intellectual property, external links, product use, liability, and dispute resolution.

1. Website Operator

Business Name: Phoenix Crafted
Owner and Operator: Megan, Sole Proprietor
Legal Form: Sole proprietorship
Business Type: Handcrafted home-fragrance and gift business
Country of Operation: United States
State of Operation: North Carolina
Website: phoenix-crafted.com

Phoenix Crafted offers products that may include:

• Hand-poured candles
• Wax melts
• Tealights and votives
• Decorative candles
• Candle-care products
• Wax warmers and home-fragrance accessories
• Gift sets
• Custom and personalized products

Available products may change over time.

2. Business Locations

Main Business and Mailing Address

Phoenix Crafted
4616 Beth Rd.
Greensboro, NC 27406
United States

This is Phoenix Crafted’s primary business and mailing address. It is not the public storefront.

Customers should not arrive at this location for shopping, pickup, service, or returns unless a visit has been specifically authorized in advance.

Do not send merchandise returns to this address without first receiving return authorization and instructions from Phoenix Crafted.

Physical Storefront

Phoenix Crafted
535 Nelson St. #28
Kernersville, NC 27284
United States

The Kernersville location is Phoenix Crafted’s public physical storefront. Shopping, pickups, returns, and other in-person services are subject to posted business hours and any applicable appointment, pickup, or return instructions.

3. Contact Information

Email: Phoenix@Phoenix-Crafted.com
Phone: (336) 501-4286
Website: phoenix-crafted.com
Contact Form: Contact Phoenix Crafted

Customers contacting Phoenix Crafted about an order should include their order number whenever possible.

4. Legal Form

Phoenix Crafted operates as a sole proprietorship under the laws of the State of North Carolina, United States.

Unless expressly stated otherwise, references to “Phoenix Crafted,” “we,” “us,” or “our” refer to the business operated by its sole proprietor.

5. Responsibility for Website Content

Megan, owner and operator of Phoenix Crafted, is responsible for original content published on the Phoenix Crafted website.

Phoenix Crafted makes reasonable efforts to maintain accurate and current website information. However, website content may occasionally contain errors, omissions, outdated information, or technical inaccuracies.

Phoenix Crafted may correct or update website content at any time.

6. Intellectual Property

Original content created for or owned by Phoenix Crafted may be protected by applicable copyright, trademark, trade-dress, unfair-competition, and other intellectual-property laws.

Protected or proprietary content may include:

• Original product photography
• Website graphics and design elements
• Written product descriptions
• Original fragrance descriptions and scent stories
• Educational articles and blog content
• Original packaging and label designs
• Marketing copy
• Logos and branding elements
• Original collection and product presentation
• Custom photographs and promotional materials

Unless permitted by law or authorized in writing, you may not:

• Copy or reproduce protected content;
• Republish website content;
• Modify or create derivative commercial materials;
• Distribute or sell Phoenix Crafted content;
• Scrape photographs, product descriptions, or other website data;
• Use Phoenix Crafted content to populate another store, catalog, website, marketplace listing, or commercial database;
• Remove copyright, attribution, or ownership notices; or
• Use Phoenix Crafted branding in a manner likely to cause confusion about affiliation, sponsorship, or endorsement.

Copyright does not protect every word, title, fact, idea, method, or common design element. This section applies only to content and rights protected under applicable law.

7. Personal Sharing and Permission Requests

You may share publicly available Phoenix Crafted product photographs or website links on personal, noncommercial social-media accounts when:

• Phoenix Crafted is appropriately credited;
• The content is not materially altered in a misleading way;
• The post does not suggest an unauthorized partnership or endorsement; and
• The content is not used to sell competing or unauthorized products.

Where available, please tag the appropriate @PhoenixCraftedNC social-media account.

Written permission is required for commercial reproduction, advertising use, publication, resale, or other uses not expressly permitted above.

Permission requests may be sent to Phoenix@Phoenix-Crafted.com.

8. Phoenix Crafted Name and Branding

“Phoenix Crafted,” its logos, distinctive branding, and associated identifiers are used to identify the business and its products.

Phoenix Crafted does not claim federal trademark registration unless a registration is specifically identified. The business may nevertheless hold applicable rights arising from its use of these identifiers in commerce.

Nothing on this website grants a license to use the Phoenix Crafted name, logo, labels, trade dress, or other branding without prior written authorization.

9. Third-Party Trademarks

Third-party names, trademarks, logos, applications, platforms, payment services, and carrier names referenced on this website remain the property of their respective owners.

References to companies such as Shopify, USPS, Klaviyo, Google, Meta, or payment providers are for identification or informational purposes and do not imply sponsorship, partnership, or endorsement unless expressly stated.

10. Product Information

Phoenix Crafted makes reasonable efforts to accurately display:

• Product descriptions
• Fragrance notes
• Ingredients
• Product sizes
• Wax weights
• Vessel options
• Wick options
• Pricing
• Availability
• Processing estimates
• Burn-time estimates
• Product photographs

However, product information may be affected by handmade production, supplier changes, screen settings, lighting, material availability, or clerical errors.

Phoenix Crafted may correct an error, update a listing, substitute an approved comparable component, or discontinue a product when reasonably necessary.

Material changes affecting an accepted order will be communicated when appropriate.

11. Handmade Variations

Many Phoenix Crafted products are poured, assembled, decorated, labeled, or packaged by hand.

Natural or handmade variations may include:

• Slight wax-color differences
• Frosting or crystallization
• Minor surface marks
• Small fill-level differences
• Variations in decorative placement
• Minor wick-position differences
• Packaging or label-placement differences
• Natural differences in handcrafted materials

These variations are not necessarily defects and generally do not affect safe use or fragrance performance.

12. Fragrance and Performance Disclaimer

Fragrance perception is personal and may vary between individuals and environments.

Scent strength, cold throw, hot throw, burn performance, and fragrance duration may be affected by:

• Room size
• Ceiling height
• Airflow
• Temperature
• Wick type
• Vessel size
• Burn duration
• Warmer type
• Amount of wax used
• Personal scent sensitivity
• Temporary fragrance adaptation

Product descriptions and performance estimates are provided as guidance and do not guarantee that every customer will experience fragrance in an identical way.

Eligible products may be covered by the Phoenix Crafted 14-Day Scent Swap Guarantee. Complete eligibility requirements and exclusions are available on the Shipping & Scent Swap page.

13. Product Use and Safety

Phoenix Crafted products must be used only for their intended purposes and in accordance with:

• Product safety labels;
• Care instructions;
• Website instructions; and
• Manufacturer instructions for any warmer, holder, lighter, or accessory.

Customers are responsible for supervising burning candles and operating wax warmers safely.

General safety requirements include:

• Never leave a burning candle or operating warmer unattended.
• Keep products away from children, pets, drafts, and flammable materials.
• Use candles on stable, level, heat-resistant surfaces.
• Use votives in close-fitting, heat-safe votive holders.
• Keep tealights inside their original heat-safe cups unless instructed otherwise.
• Never add water to wax.
• Do not heat wax directly on a stove or in a microwave.
• Do not exceed the product’s stated maximum burn time.
• Stop using a candle if its vessel becomes damaged or the flame becomes unsafe.
• Allow wax, vessels, warmers, and accessories to cool before handling.

Phoenix Crafted is not responsible for damage or injury resulting from misuse, unattended use, failure to follow safety instructions, use with an unsuitable accessory, unauthorized modification, or continued use after an unsafe condition becomes apparent, except where liability cannot legally be limited.

14. Website Accuracy and Availability

Phoenix Crafted does not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Website access may be affected by:

• Platform maintenance
• Internet outages
• Application failures
• Cybersecurity incidents
• Inventory updates
• Payment-provider interruptions
• Carrier-service interruptions
• Events outside Phoenix Crafted’s reasonable control

Phoenix Crafted may modify, suspend, or discontinue website features or content when reasonably necessary.

15. External Links

The website may contain links to third-party websites, platforms, tracking services, payment providers, social-media accounts, articles, or other resources.

Phoenix Crafted does not control third-party websites and is not responsible for their:

• Content;
• Availability;
• Accuracy;
• Security;
• Accessibility;
• Products or services; or
• Privacy practices.

A link to a third-party service does not necessarily constitute an endorsement.

Customers should review the third party’s own terms, policies, and privacy notices before using its services or providing personal information.

16. Disclaimer of Warranties

Phoenix Crafted stands behind the express product commitments, published policies, and remedies it provides.

Except for those express commitments and rights that cannot legally be excluded, the website and its content are provided without additional warranties regarding uninterrupted access, universal fragrance preference, fitness for an unstated purpose, or identical performance in every environment.

Nothing in this Legal Notice eliminates:

• Obligations expressly accepted by Phoenix Crafted;
• Remedies provided in the Return & Refund Policy;
• The 14-Day Scent Swap Guarantee;
• Rights concerning damaged, defective, or incorrect products; or
• Consumer rights that cannot legally be waived.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Phoenix Crafted is not liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from website use or product use.

To the fullest extent permitted by law, Phoenix Crafted’s total liability relating to a product or order will not exceed the amount paid for the product or order giving rise to the claim.

These limitations do not apply where liability cannot legally be limited, including certain claims involving intentional misconduct, gross negligence, personal injury, defective products, or mandatory consumer-protection rights.

18. Governing Law and Jurisdiction

This website and transactions conducted through it are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights allowing a claim to be brought elsewhere, disputes arising from the website, these notices, or a purchase will be handled by a court with proper jurisdiction in Guilford County, North Carolina, or the applicable federal court.

Before beginning formal proceedings, customers and Phoenix Crafted are encouraged to make a good-faith effort to resolve the issue directly.

Nothing in this section prevents an eligible party from using small-claims court or exercising a right that cannot lawfully be waived.

19. Consumer Dispute Resolution

Customers with a complaint should first contact Phoenix Crafted at Phoenix@Phoenix-Crafted.com so the business has an opportunity to investigate and propose a resolution.

Consumers in the European Union, European Economic Area, or another applicable jurisdiction may have access to a national consumer-protection authority or approved alternative dispute-resolution body.

The former European Commission Online Dispute Resolution platform is no longer available. Phoenix Crafted does not commit to participating in a particular arbitration or alternative dispute-resolution proceeding unless participation is required by law or agreed to in writing.

20. Related Policies

This Legal Notice should be read together with Phoenix Crafted’s:

• Privacy Policy
• Terms of Service
• Return & Refund Policy
• Shipping Policy
• Shipping & Scent Swap terms
• Product-specific safety and care instructions

When a specific product page, custom quote, or written agreement contains additional terms, those terms also apply to the applicable transaction.

21. Changes to This Legal Notice

Phoenix Crafted may update this Legal Notice to reflect changes in:

• Business information;
• Locations;
• Products or services;
• Website operations;
• Legal requirements; or
• Business practices.

The revised notice will be posted with an updated “Last Updated” date.

Changes apply prospectively unless applicable law requires otherwise.

22. Contact

Questions about this Legal Notice or requests for permission to use Phoenix Crafted content may be directed to:

Phoenix Crafted
Email: Phoenix@Phoenix-Crafted.com
Phone: (336) 501-4286
Contact Form: Contact Phoenix Crafted

Main Business and Mailing Address

Phoenix Crafted
4616 Beth Rd.
Greensboro, NC 27406
United States

This location is the primary business and mailing address and is not the public storefront. Do not send unauthorized returns or arrive for customer service at this location.

Physical Storefront

Phoenix Crafted
535 Nelson St. #28
Kernersville, NC 27284
United States

This is Phoenix Crafted’s public physical storefront. Visits, pickups, returns, and other in-person services are subject to posted hours and applicable instructions.

— Phoenix Crafted